GIGABYTE has officially announced that it is offering an RMA replacement service for users that have purchased one of its key mini-ITX models for Intel’s 12th Gen Core series processors, the Z690I Aorus Ultra. With reports of numerous users experiencing compatibility and crashing issues when using PCIe 4.0 graphics cards on the board’s single full-length slot, GIGABYTE has opened up a special returns program for specific customers to offer a replacement board with the particular PCIe Gen 4 issue fixed.
On its website, GIGABYTE announced publically that it had investigated reports of customers experiencing issues with the Z690I Aorus Ultra and concluded that the PCIe 4.0 slot isn’t working as intended. Users’ fundamental problems when using the GIGABYTE Z690I Aorus Ultra came through a WHEA PCIe error, WHEA being short for Windows Hardware Error Architecture, which is designed to report errors when a system is experiencing instability.
The ‘special’ program applies to all of its customers who purchased the Z690I Aorus Ultra, including the DDR5 and DDR4 variants, from non-third-party retailers such as Micro Center. GIGABYTE says the program will run until November 30th, 2022, with customers being able to opt for either request a replacement board or a refund. Of course, some terms and conditions are attached to this, with users requiring a valid serial number and a purchase receipt to show that they purchased this from a qualifying retailer or online store.
For users who do not (or cannot) swap, GIGABYTE has also offered a workaround for the WHEA PCIe error, albeit a suboptimal one. The fix consists of going into the BIOS by pressing either F2 or the Del key during post and forcing the PCIe slot to operate at Gen 3 speeds rather than the defaulted Gen 4 speeds.
The link to the replacement/refund RMA service is here: https://member.aorus.com/z690i-aorus-ultra-exchange-refund